Shipping

All orders are handled and shipped from our warehouse at HAWTHORN, UK.
All orders are sent with tracking.

Orders with weight over 2kg will receive two packages ( 2kg per package).
Orders are usually shipped within 48h after we received an order.

Shipping times:



Ecostore Returns, Refunds and Exchanges Policy

How To Return An Item

  • Your item must be in its original unused condition unless it is manufacturing defect.
  • You must return the item within the 30 days following your purchase.
  • Please email [email protected] to request a refund and we will assign you a tracking number.
  • Please include a signed letter in your package, stating the reason of the return as well as your assign tracking number.

Return Exceptions

  • Many items can not be returned if they have been opened.
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

  • All items are subject to a 15% restocking fee. This will be deducted from your refund.
  • We do not refund the original shipping.

Defect products

  • For damage claims, a picture should be sent for assessment before deciding if a return is necessary. Returns must be agreed with Ecostore before sending. 
  • We will send out a replacement product, and if no replacement is available, a full refund will be issued.

Contact

Email us at [email protected]